{"id":78,"date":"2025-03-28T11:59:15","date_gmt":"2025-03-28T11:59:15","guid":{"rendered":"https:\/\/store.zeealpha.com\/?page_id=78"},"modified":"2025-04-15T18:29:39","modified_gmt":"2025-04-15T18:29:39","slug":"faq","status":"publish","type":"page","link":"https:\/\/genesis-academy-store.zeealpha.com\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Frequently Asked Questions (FAQ)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n How do I place an order?<\/span>\n\n \n
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Browse the products, click \u201cAdd to Cart,\u201d then go to checkout and complete your order by following the steps.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Do you offer Cash on Delivery (COD)?<\/span>\n\n \n
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Yes, we offer Cash on Delivery<\/strong> for selected areas. Availability will be shown at checkout.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n When will I receive my order?<\/span>\n\n \n
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Orders are usually delivered within 3\u20137 business days<\/strong>, depending on your location.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n What payment methods are accepted?<\/span>\n\n \n
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We accept Cash on Delivery<\/strong>, credit\/debit cards<\/strong>, and bank transfers<\/strong> through secure gateways.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Will I get a confirmation after placing an order?<\/span>\n\n \n
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Yes, once your order is placed, you\u2019ll receive an order confirmation<\/strong> via email or SMS.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Can I return or exchange an item?<\/span>\n\n \n
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Yes, you can return items within 7 days<\/strong> if they are unused and in original condition. See our Refund & Return Policy for details.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Which items can't be returned?<\/span>\n\n \n
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Returns are not accepted<\/strong> for used, damaged, personalized items, or gift cards.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n How do I track my order?<\/span>\n\n \n
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A tracking number<\/strong> will be sent to you once your order is shipped. Use it to track delivery status.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n How can I contact customer support?<\/span>\n\n \n
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For any help, simply email us<\/strong> or use the contact form<\/strong> on our website.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Do you offer gift wrapping or special packaging?<\/span>\n\n \n
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Currently, we don\u2019t offer gift wrapping, but all orders are safely packed to avoid damage.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Frequently Asked Questions (FAQ) How do I place an order? 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